Technical Support

Welcome to the technical support page for Merge Master! If you encounter any issues or have any suggestions while playing the game, we'll do our best to assist you.

Frequently Asked Questions

1. Game Launch Issues

Issue: The game won't launch, what should I do?

Solution:

Please ensure that your device is connected to a stable internet network.

Try restarting the game application.

If the issue persists, attempt to restart your device.

2. Unable to Progress in Levels

Issue: I'm stuck on a particular level, what should I do?

Solution:

Carefully observe all elements in the level and try to find available clues and solutions.

If you still can't progress, try reviewing previously completed levels to see if any techniques can be applied to the current one.

You can also try reaching out to other players for advice and assistance.

3. Game Crashing Issues

Issue: The game frequently crashes, how can I resolve this?

Solution:

Ensure that your device is updated to the latest operating system version, and that the game application is also up to date.

Try clearing the game cache or reinstalling the game application.

If the issue persists, please contact our technical support team for further assistance.

4. In-App Purchases and Transactions

Issue: I made an in-app purchase, but didn't receive the item. What should I do?

Solution:

Check your internet connection to ensure it's stable.

Verify if the purchase was successfully completed by checking your purchase history in the app store.

If the purchase was successful but you didn't receive the item, try restarting the game or logging out and logging back into your account. If the issue persists, contact our support team with your purchase details for assistance.

If your issue isn't addressed in the above FAQs, or if you have any other questions, suggestions, or feedback, feel free to contact us through the following channels:

Email: [email protected]

User Agreement: https://mergemasterstudio.com/user-agreement.html

Our technical support team will get back to you as soon as possible to provide assistance and help.